Frequently Asked Questions

Yes. Every Batik Enom piece is handcrafted using the traditional batik tulis technique by skilled Indonesian artisans.

Each piece is individually handcrafted, so slight variations in motif and color placement are part of its unique character — making each garment truly one of a kind.

We recommend hand washing in cold water with a mild detergent. Avoid bleach, harsh chemicals, and excessive wringing. Dry inside out in the shade, away from direct sunlight.

Yes, exchanges are available according to our exchange policy, provided the item is unworn, unwashed, and returned in its original condition with tags and packaging intact.

Ready stock items are processed within 1–3 business days. Pre-order items follow the estimated production timeline stated on each product page. You will receive a tracking number via email or WhatsApp once your order is dispatched.

We accept bank transfer, credit and debit cards, e-wallets, virtual accounts, and QRIS (where available). Orders are processed after payment has been successfully confirmed.

If you have a preferred motif or color placement, please contact our Customer Care before placing your order and we will do our best to accommodate your request.